VWO uses the Avangate (now 2Checkout) payment gateway platform to process billing transactions and payments. This requires that your email address is registered with 2Checkout through which you can manage your VWO billing service and subscriptions.
To update your billing information, select Settings > Billing and Invoices, and then go to the Billing Information section. Click Change Billing Information to update.
The 2Checkout window opens from where you can sign in. Please note that if you are not registered on 2Checkout, you need to sign up by using the payment email address. A confirmation link is sent to the registered email address where you can complete the signup process.
Delete Card Details
To delete card details, go to Payment Methods, and then click Delete Card on the 2Checkout dashboard. To delete, you must first stop any automatic renewal configured on the card. If you try deleting a card that is already linked to a subscription, an alert message is displayed prompting you to stop automatic renewal on the card.
To stop automatic renewal for any service, go to My Products, click Stop automatic subscription renewal, and then click Save.
After removing the subscriptions from the card, you can delete the card details under Payment Methods.
Add New or Update Card Details
To add, modify, or delete your payment card details, select the Payment Methods tab in 2Checkout.
After adding a new card, you also need to update the card details for your VWO subscription. To manage your subscriptions, go to My Products and then click Add Credit Card info for the service.
After adding the card details, you can configure the card for automatic renewals, for all your subscriptions.
NOTE: To update your billing address, payment email address or VAT details, please reach out to VWO Support at email@example.com