VWO uses Amazon Mechanical Turk (MTurk), a third-party web service to send out a review questionnaire on the website and collect feedback. Professionals from this service review the website and provide feedback to the user inputs for every question.
To get started with your website review, you must first purchase credits by using the VWO dashboard. The review charges are calculated based on the number of review questions multiplied by the number of reviewers engaged. The current review charge is $1 per answer per professional. You can view this information the FINALIZE step of Website Reviews creation.
For example, you have 5 questions and want to engage 2 website review professionals. Credits required for Review ($) = Number of participants (2) x Number of questions (5), which is $10 in total.
After your purchase the credits, you can add the review questions you want to ask. Typically, a website review takes about 2–4 days to collect the specified number of responses and generate a full report. However, if you are targeting a specific location or region and there are no professional website reviewers in that region, it may take longer than the average time.
NOTE: If a website review is paused without receiving any responses or if the number of responses is exhausted, the credits in your account will not be utilized. You can check the timeline to confirm if the credits have been refunded.