- What are Mobile Recordings in VWO, and how do they work?
The Mobile Recordings module in VWO allows you to record visitor interactions with your mobile application in the form of video. These recordings show how the visitors interact with your mobile application by capturing various gestures like single tap, double tap, zoom, fling, scroll, etc. They work based on sampling.
- What is the maximum duration of the saved recording?
The maximum duration of a recording session is 2 hours. Therefore, no new data is recorded in the current session if the duration exceeds 2 hours. A session's data beyond the 2 hours window gets captured in a new recording.
- When does a recording start?
Once the Mobile Recordings feature is enabled and configured in VWO, the session recordings are triggered as soon as a visitor uses the app, provided the visitor has been sampled.
- When does a recording session expire?
A recording session expires after 30 minutes of idle time. For example, the current recording session ends if a user is idle for 30 minutes.
- Can I view all the recordings of the previous/next previous session of the user?
Yes. A tile in the player shows the visitor's currently active session and also displays all the available recorded sessions of the visitor. When clicking the tile, a sidebar shows the visitor's recorded sessions ordered from oldest to most recent.
- Do the recordings involve sensitive data?
By default, VWO hides all key presses right on the SDK side to avoid storing or transmitting any personal or sensitive data to VWO servers. Additionally, you can exclude the recording of any screen using the Exclude screens option or specifically exclude texts or UI elements such as fields, buttons, and checkboxes using the Exclude text, Exclude view, and Exclude tag options. To know more about these options, refer to this article.
- How to record all the screens of your mobile application?
By default, VWO records all the screens of your mobile application. However, it can be configured to exclude certain screens or hide select elements from screens on the Configuration page of the Mobile Recordings module.
INFO: You can use the start and stop recording APIs to record specific screens manually. To learn how to do it, refer to this link.