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Create, Sign In, and Manage Access to Your VWO Workspace

Shweta Ajwani
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This article covers the following:

Overview

The sign-up and login process in VWO supports multiple methods for workspace creation and access. Whether you are starting a free trial for the first time or returning as an existing user, VWO provides multiple entry points and authentication options to help you get started or continue using the platform.

Depending on where you are in your VWO journey, use the appropriate option below to get started quickly:

  • New to VWO?
    Sign up for a free trial to create your workspace and start exploring the platform.
  • Already have a workspace?
    Sign in using your existing credentials or preferred authentication method.
  • Part of an organization using Single Sign-on (SSO)?
    Log in using the SSO option to log in through your organization’s identity provider.
  • Prefer using your Google account?
    Log in to VWO using the Google sign-in option with your Google credentials.
  • Want a passwordless login experience?
    Log in using passkeys to securely access your workspace without entering a password.
  • Signed up earlier, but haven’t set a password yet?
    Use the Forgot Password option to set your password and access your workspace.

The following sections provide step-by-step instructions for each of these sign-up and login methods.

Create Your VWO Workspace

You can create a VWO workspace by signing up for a free trial, which gives you full access to the platform. You can sign up for VWO from the official website or the login page.

  • Go to https://vwo.com/ and click Explore for Free.
  • Or, navigate to app.vwo.com and click Start a free trial at the bottom of the sign-in panel. 

Enter your details in the sign-up form and click Create Account to complete the process.

Note:

  • VWO restricts sign-ups from public domains, such as gmail.com, to ensure workspaces are associated with professional organizations. If you use a restricted domain, an error message appears, and you will not be able to proceed.
  • Verify if the I agree to VWO’s Privacy Policy & Terms checkbox is selected. It should be selected by default. If you clear the checkbox, you will not be able to proceed with the workspace creation.

Once the workspace is created, whether you sign up from the VWO website or the application login page, you are presented with an option to schedule a demo call. You can choose a time slot or click Skip & continue to app to proceed directly to your new workspace.

While VWO sets up your workspace, it also sends an email to the registered email address you used to sign up. The email contains a link to verify the workspace.

Get Started and Verify Your Workspace

After creating your VWO workspace, you are automatically logged in and guided through the initial onboarding experience.

Important: New workspace are created without a password. If you log out before verifying your email address or setting a password, you will not be able to sign in again using the standard email and password method. To regain access, reset your password and log back in.

Before accessing the workspace dashboard, you can choose how to begin: either explore a demo environment or continue your workspace setup.

Choose How to Get Started

On your first login, VWO presents a welcome screen with two options:

sign-up-welcome-screen.png
  • Explore VWO Playground
    Click Explore to access a demo environment preloaded with sample data. This allows you to try out features and understand the platform without configuring your website. You can explore the Playground first and complete your setup later.
     
  • Continue Workspace Setup
    Click Continue Setup to begin configuring your VWO workspace for your website and use cases. If you choose this option, the next step is to verify your workspace to proceed with setup.

Verify Your Workspace Setup

To complete your workspace verification and ensure continued access, verify your email address by following these steps:

  1. Check your inbox for an email from Team VWO with the subject Welcome to VWO, Build Winning Experiences - Verify to Start Your Optimization Journey.
  2. Click Verify Account. This link expires after 2 hours. If the link has expired, request a new verification email, by clicking Verify Account on your workspace dashboard.
    verify-account-cta.png After you click Verify Account in the email, you are automatically logged in to your VWO workspace. You also receive a confirmation email from the VWO team indicating that your email address has been successfully verified. In addition, a confirmation message is displayed within your workspace to notify you that the verification is complete.
Note: If you had previously logged out or your session had timed out, and your workspace is not yet verified and a password has not been set, this link acts as a one-time login bypass to grant you immediate access.

Manage Existing Workspace Access Issues During Sign-Up

In some cases, you may encounter issues during sign-up due to the existing state of your workspace. The following table explains how you can troubleshoot such issues.

Issue Possible Cause Recommended Solution
Email is already registered. If your email address is already associated with a VWO workspace, you will not be able to create a new workspace using the same email. Sign in using your existing credentials or use the Forgot Password option to regain access.
Invited to an existing workspace. If you have been invited to join an organization’s VWO workspace, you will receive an email invitation. Accept the invitation and follow the setup instructions. Depending on your organization’s configuration, you may need to use SSO or set a password to access the workspace.
Note: If you are unsure which sign-in method applies to your existing workspace, try resetting your password or contacting your account administrator.

Sign In to VWO

If you are a returning user, you can access your workspace using several authentication methods.

To optimize your login experience, VWO remembers the last workspace you accessed and automatically redirects you to it when you log in. If you have access to multiple workspaces, VWO takes you to the one you were in before signing out, regardless of the sign-in method you use, such as email-password, Google, SSO, or passkey.

For example, if you have access to four workspaces and log out while working in Workspace 3, VWO will redirect you to Workspace 3 the next time you log in, instead of defaulting to your primary workspace.

Note:

If you are redirected to an unexpected workspace, it could be due to one of the following reasons:

  • Access revoked - Your access to the previously used workspace has been removed.
  • Workspace deleted - The workspace you last accessed no longer exists.
  • Workspace disabled -  The workspace has been temporarily or permanently disabled.

In such cases, VWO automatically redirects you to the workspace you originally signed up with. See Switch Between Workspaces to learn how to navigate between your workspaces.

The following methods are available to you depending on how your workspace was created and how it is configured within your organization.

Sign In with Email and Password

This option is available for all users who have set a password for their workspace. To sign in using this method:

  1. Go to app.vwo.com.
  2. Enter your Email address and Password.
  3. [Optional] Select Remember me to extend your session duration.
    1. VWO sessions are time-bound to ensure workspace security. By default, your session expires after 2 hours of inactivity. When your session expires, you are automatically logged out and must sign in again to continue using the platform.

    2. Selecting Remember me during sign-in extends the session duration to up to 14 days on the same browser and device.

      Note: The Remember me selection applies only to the browser and device where it was selected. For security reasons, avoid using this option on shared or public devices.
  4. Click Sign In.

Upon successful authentication, you are logged in and taken to your VWO workspace dashboard.

Sign In with Google

This option is available if your workspace uses a Google Workspace email.

  1. Click Sign in with Google.
  2. Select your registered workspace from the Google workspace picker.
    1. If you are already signed in to your Google account on the device, you are automatically signed in to VWO.

    2. If not, enter your Google account credentials and click Sign in to proceed.

      Note: This method only works if you have set a VWO password at least once or if your organization has specifically configured this authentication path.

Sign In using Single Sign-on (SSO)

This option is available only if your organization has configured SSO, enabled SSO login, and requires authentication through a centralized identity provider. For more information, contact your account administrator or see Sign In to Your VWO Account Using SSO.

Sign In with a Passkey

This option is available on supported devices and browsers that allow biometric or hardware-based authentication. For more information, see Use Passkeys to Log In to Your VWO Account.

Switch Between Workspaces

Each workspace you have access to is listed in the workspace switcher in the top navigation bar. You can switch between workspaces directly within the application without signing out.

switch-between-workspaces.png

To switch between workspaces:

  1. In the top navigation bar, click the workspace name displayed next to your current workspace ID. This opens the workspace switcher dropdown, which lists all workspaces you have access to.
  2. Use the Search bar at the top of the dropdown to find a specific workspace by name or ID, if required.
  3. Select the workspace you want to switch to.

VWO loads the selected workspace and updates the dashboard accordingly.

Note: You can have only one workspace active in your browser at a time. Opening a different workspace in a separate browser tab is not supported.

Reset Your Password

If you have forgotten your password or if you logged out of a new trial workspace before setting one, use the password reset flow as follows:

  1. On the login page, click Forgot Password?.
  2. Enter your registered Email address.
  3. Click Reset Password. If your email address is registered with VWO, you will receive instructions to reset the password for your workspace.
  4. Open the Reset password for your VWO account email and click the link provided.
  5. Enter and confirm your New Password.
  6. Click Reset Password.

Once you’ve done that, you should be able to log in using your new password.

Troubleshooting

Issue Possible Cause Recommended Solution
Didn’t receive the verification email. Email may be filtered to the spam/junk folder. Check your spam or junk folder.
Incorrect email address entered during sign-up. Verify the email address used during sign-up and try again.
Email delivery delay or failure. Request a new verification email (if the option is available).
Logged out before setting a password. New workspaces are created without a default password. Use the Forgot Password option on the login page to set your password.
Google Sign-in is not working. The email used does not match your workspace. Ensure you are selecting the correct Google account.
A password was not set previously for the workspace. Try signing in using your email and password, or reset your password.
SSO login fails. SSO is not configured for your organization. Confirm SSO setup with your account administrator.
Incorrect domain or login entry point used. Ensure you are using the correct SSO login option and domain.
Unable to log in despite entering correct credentials. Browser session or cache-related issues. Try logging in using an incognito or private browsing window.
Unable to access specific workspaces. Your IP address may be blocked by the account administrator. Check with your account administrator to ensure your IP address is allowed.
Your access to the previously used workspace is no longer available due to revocation, deletion, or workspace disablement. If this occurs, VWO automatically redirects you to your primary workspace (the one you originally signed up with). If this is not the case, contact your account administrator to verify your access.
Still unable to log in after trying all steps. Unidentified or workspace-specific issue. Contact VWO Support for further assistance.

FAQs

  • Is it possible to change my login email address after creating a workspace?
    Yes, you can update your login email address directly from within the VWO application. Go to Profile > Settings > Profile Details, and click Change Email Address next to your current email. Follow the on-screen instructions to complete the update. Once this process is complete, you will not be able to log in using your previous email address.
     
  • Can I continue using VWO if I do not verify my email address?
    You can access the platform temporarily, but verification is required to secure your workspace and ensure continued access. It is recommended to verify your email as soon as possible.
     
  • What happens to my workspace after the free trial ends?
    After your free trial ends, you can still access your VWO workspace, but with limited functionality. For example, you may not be able to create new campaigns, while some existing data and features remain accessible. To continue using all features without restrictions, you must upgrade your account to a paid plan. For more details on how your data is handled after the trial period, see What happens to the data collected in my account during free trial?
     
  • What happens if the last workspace was accessed via SSO and SSO is now disabled or misconfigured? Does the fallback to the main workspace still apply?
    Yes, the fallback still applies. VWO automatically redirects you to your primary workspace, the one you originally signed up with.
     
  • What is a primary workspace in VWO?
    Your primary workspace is the first workspace you signed up for or were added to.

Need more help?

For more information or further assistance, contact VWO Support.

 

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