VWO Surveys FAQs

Is the Thank you screen always displayed?
Yes, the thank you screen at the end of a survey is always displayed. If you have configured a custom 'thank you' message, it will be displayed; otherwise, the VWO default thank you message is displayed.

To configure the 'thank you' message, you can use the Edit Thank You Message option. To know more refer to, How to Add Questions to a Survey in VWO.

If a visitor closes the survey, does it appear again?
No, if a visitor closes the survey by clicking on the ‘X’ button on the top right, the survey will not display again for that visitor. But if a visitor minimizes the survey, navigates to some other page and back, or refreshes the page, the survey will pop up again for a maximum of up to 10 times, as you configure it.

How can I reorder the sequence of questions?
To reorder the sequence of questions, drag the whole question block and drop it where you want in the sequence of questions.

How many questions can I add to a survey?
VWO Surveys put no restrictions on the number of questions you can add to a survey. However, having more questions in a survey adversely affects response and completion rates. Therefore, it is recommended to have at most 5 questions in a survey to get good response and completion rates.

Is there a limit on the number of responses?
Yes. there are limits to the number of surveys you can create and the number of responses you can collect, based on your plan.

Can I trigger a survey for a specific variation of an existing A/B Test campaign in VWO?
Yes, using a custom trigger, you can display a survey for a specific variation of an existing campaign in VWO. Use the following code snippet in the custom trigger:

Can I customize the appearance of the survey window?
Yes, to customize the appearance of your survey, select New Theme in the themes dropdown. This will load the CSS of the default Dark theme. If you want to customize a different theme, click on the theme dropdown and select the theme, and that theme's CSS will be loaded ready for editing.

Will using VWO Surveys affect my website’s performance?
No, the VWO Surveys are served through the existing VWO tracking code. There is no additional tracking code required to serve surveys. The payload size doesn’t increase unless there is a survey running on a specific page.

Can I test a survey locally on localhost?
Yes, you can, if there is SmartCode installed on the page and the pattern matches the URL. Please be informed that VWO does not support running a test on the localhost directly. It should be a valid domain name. Hence, for this, you will need to go into your /etc/hosts file and change the following line as: “127.0.0.1 localhost” to: “127.0.0.1 localhost localhost.com”

Can I have a different theme for my survey?
Yes, VWO comes with 10 pre-defined themes that you can use to create beautiful contemporary surveys.

Does VWO Surveys work on secure HTTPS webpages?
Yes, if the domain you define is a secure HTTPS webpage, VWO Surveys will work there. Not just this, VWO Surveys will also work on HTTP webpages.

How does quota consumption work for surveys?
For VWO surveys, visitor quota is utilized from your Insights data, and visitor count is considered for every successful submission. This quota is the number of survey responses that a customer buys.

If a visitor starts taking the survey but leaves it without submitting the form, the quota will not be utilized. You can check the survey quota consumption in the Settings > Accounts > Usage section.

Quota consumption for surveys does not depend on your account's visitor sampling. For every successful survey submission, one visitor count shows on the report.

Can I trigger a survey once a visitor scrolls down a page?
Yes, VWO Surveys allows users to trigger a survey if a visitor scrolls a certain amount on a page. A user can define the number of pixels or percentage of page height a visitor needs to scroll either from the top or bottom of the page to trigger a survey. The percentage of page height is useful for webpages with a fixed height. However, for infinitely scrolling pages such as search results on an e-commerce webpage, actual pixels scrolled is more reliable.

To know more about adding triggers, refer to Adding Triggers for Surveys in VWO.

What does the survey preview show?
The survey preview shows any changes you make to the question immediately. The preview is how the real survey will look like and is completely interactive. So if you are editing the welcome screen, the survey preview will display the Welcome screen.