VWO Surveys FAQs

1. Is the Thank you screen always displayed?
   Yes, the Thank you screen at the end of a survey is always displayed. If you have configured a custom 'thank you' message, it will be displayed; otherwise, the VWO default thank you message is displayed.

   To configure the 'thank you' message, you can use the Edit Thank You Message option. To know more refer to, How to Add Questions to a Survey in VWO.

2. Does VWO capture partial survey responses?
   Yes, VWO captures every user's response to each question, irrespective of whether the user clicks the Submit button at the end of the survey. It records the response when a user answers a question and clicks Next.
   
   Note: VWO considers a survey attempted as soon as a visitor interacts with it, for example, by typing in a field, selecting an option, or clicking a button. This immediately increases the attempted count by one. However, the actual response is only captured when the visitor clicks Next or Submit. If they abandon the survey without clicking Next or Submit, the response itself is not recorded, though the attempt is counted.
3. What happens if a user opens a survey but doesn’t type anything?
   If a user does not enter any data, no response is recorded. Partial responses are only saved when at least one field is filled in.
   

4. If a visitor closes the survey, does it appear again?
   No, if a visitor closes the survey by clicking on the ‘X’ button on the top right, the survey will not display again for that visitor. But if a visitor minimizes the survey, navigates to some other page and back, or refreshes the page, the survey will pop up again for a maximum of up to 10 times, as you configure it.

5. How can I reorder the sequence of questions?
   To reorder the sequence of questions, drag the whole question block and drop it where you want in the sequence of questions.

6. How many questions can I add to a survey?
   VWO Surveys put no restrictions on the number of questions you can add to a survey. However, having more questions in a survey adversely affects response and completion rates. Therefore, it is recommended to have at most 5 questions in a survey to get good response and completion rates.

7. Is there a limit on the number of responses?
   Yes. based on your plan, there are limits to the number of surveys you can create and the number of responses you can collect.

   NOTE: VWO calculates the survey quota as Sampled MTU x Plan duration (in months). For example, if you have purchased the plan for 12 months and your monthly research quota is 1 million, your total survey quota will be 12 million for the entire duration of the plan (in this case, 12 months).
   You can check your Sampled MTU quota in Settings > Subscription & Invoices > VWO Insights - Web section.
   

8. Can I trigger a survey for a specific variation of an existing A/B Test campaign in VWO?
   Yes, using a custom trigger, you can display a survey for a specific variation of an existing campaign in VWO. Use the following code snippet in the custom trigger:

   NOTE: Replace CAMPAIGN_ID and VARIATION_ID with your campaign id and variation id, respectively. Goal ids are available in the report against each goal name. So goal G1 has a goal id of 1, goalG2 has an id of 2, and so on.
   Variations ids, too, are available in the report against the variation names. So variation v1 has a variation id of v2 (Control has the variation id of 1), and so on.

9. Can I customize the appearance of the survey window?
   Yes, to customize the appearance of your survey, select New Theme in the themes dropdown. This will load the CSS of the default Dark theme. If you want to customize a different theme, click on the theme dropdown and select the theme, and that theme's CSS will be loaded ready for editing.
   

   NOTE: Custom Styling is available only from the Pro plan onwards.
   The CSS is displayed in two code boxes - one for the Survey container (the actual survey box which appears and contains form elements such as buttons, text boxes, etc.) and the other for the contents of the survey viz. the question, etc. You can customize the survey as you wish and verify it by checking the preview on the right. Once you are convinced, you can save the new custom theme you created for reuse later.

10. Will using VWO Surveys affect my website’s performance?
    No, the VWO Surveys are served through the existing VWO tracking code. There is no additional tracking code required to serve surveys. The payload size doesn’t increase unless there is a survey running on a specific page.

11.  Does VWO Surveys support languages other than English?
    VWO Surveys have internationalization support. You can create, edit, and run surveys in any language you want. Even the reports support international languages. The content that a visitor enters will be in the language they use. Only the text in the in-built form elements is defined in English and not currently customizable.

12. Can I test a survey locally on localhost?
    Yes, you can, if there is SmartCode installed on the page and the pattern matches the URL. Please be informed that VWO does not support running a test on the localhost directly. It should be a valid domain name. Hence, for this, you will need to go into your /etc/hosts file and change the following line as: “127.0.0.1 localhost” to: “127.0.0.1 localhost localhost.com”
    

13. Can I have a different theme for my survey?
    Yes, VWO comes with 10 pre-defined themes that you can use to create beautiful contemporary surveys.

14. Does VWO Surveys work on secure HTTPS webpages?
    Yes, if the domain you define is a secure HTTPS webpage, VWO Surveys will work there. Not just this, VWO Surveys will also work on HTTP webpages.

15. How does quota consumption work for surveys?
    The survey quota is based on the number of survey responses you purchase, and the count is considered for all submissions (partial and complete). This means VWO counts a response as soon as a visitor starts taking a survey and answers at least one question, even if they don’t complete or submit the entire form.

    Note: Quota consumption for surveys does not depend on your account's visitor sampling. For every successful survey submission, one visitor count is shown on the report.
    See the table below for detailed insights on survey tracking.
    
    

    Survey State	Visitor Action	Impact
    Survey Completion	Completes the entire survey and submits it.	Displayed Survey: 1 Attempted Survey: 1 Completed Survey: 1 Quota Consumed: 1
    Partial Attempt (Answered Some Questions, Did Not Complete)	Starts answering a few questions, but does not complete the survey.	Displayed Survey: 1 Attempted Survey: 1 Completed Survey: 0 Quota Consumed: 1
    Partial Attempt (Attempts First Question, but Does Not Submit)	Attempts the first question but abandons the survey without submission.	Displayed Survey: 1 Attempted Survey: 1 Completed Survey: 0 Quota Consumed: 0
    No Attempt (Survey Shown but No Question Answered, User Closes or Ignores the Survey)	Closes or skips the survey. The survey is displayed, but the visitor does not answer any questions.	Displayed Survey: 1 Attempted Survey: 0 Completed Survey: 0 Quota Consumed: 0
    Page Closed After Survey Displayed	Closes the page immediately after seeing the survey.	Displayed Survey: 1 Attempted Survey: 0 Completed Survey: 0 Quota Consumed: 0
    Page Closed Before Survey Displayed	Closes the page before the survey is displayed.	Displayed Survey: 0 Attempted Survey: 0 Completed Survey: 0 Quota Consumed: 0

    
    You can check the survey quota consumption in the Settings > Subscription & Invoices > VWO Insights - Web section.
    

16. Can I trigger a survey once a visitor scrolls down a page?
    Yes, VWO Surveys allows users to trigger a survey if a visitor scrolls a certain amount on a page. A user can define the number of pixels or percentage of page height a visitor needs to scroll either from the top or bottom of the page to trigger a survey. The percentage of page height is useful for webpages with a fixed height. However, for infinitely scrolling pages such as search results on an e-commerce webpage, actual pixels scrolled is more reliable.

    To know more about adding triggers, refer to Adding Triggers for Surveys in VWO.

17. What does the survey preview show?
    The survey preview shows any changes you make to the question immediately. The preview is how the real survey will look like and is completely interactive. So if you are editing the welcome screen, the survey preview will display the Welcome screen.

    

18. Can I trigger a survey when a visitor converts for an existing goal in VWO?
    Yes, using a custom trigger, you can display a survey to a visitor if they convert for an existing goal in VWO. You can use the following code in the custom trigger to display a survey if a goal is converted for an existing campaign in VWO. 
    NOTE: Replace CAMPAIGN_ID and GOAL_ID with your campaign id and goal id, respectively. Goal ids are available in the report against each goal name. So goal G1 has a goal ID of 1, goal G2 has ID as 2, etc.
    Variations IDs are available in the report against the variation names. So variation v1 has a variation id of v2(Control has the variation id of 1), and so on.
19. Can I use emoticons/smileys along with the text in my survey?
    Yes, VWO allows you to use emoticons/smileys in surveys. The image below illustrates how a survey appears when emoticons/smileys are used.

Need more help?

For further assistance or more information, contact VWO Support.