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The Usage section of Account Settings lets you access the usage information corresponding to your current plan. You can access this information by clicking the gear icon ⚙ on the top right and going to the Accounts > Usage section. The Usage section typically displays the information on:
- Number of users that you have added to your account
- Number of workspaces that you have added to your account
- Number of Custom Dimensions used
- Number of Goals added to your account
- Data retention time
- Visitor quota usage in each product
VWO scales your monthly visitor quota consumption using MTU, which stands for Monthly Tracked Users. This represents the number of unique visitors you consume in your campaigns over a billing month. You can choose your VWO plan based on your average MTU. Click here to learn more.
- Rollover of quotas is not supported in any plan. VWO adheres to the policy of counting a visitor just once, regardless of how many campaigns they participate in during the current billing cycle.
- A visitor who appears in a cross-domain tracking campaign will be counted as one, irrespective of the number of domains involved.
Quota Consumption in VWO Testing - Web
The pricing for VWO Testing - Web is primarily based on Visitors consumed in the tests running on your website.
Visitor quota is consumed as and when visitors become part of the tests running on your website. Each visitor can become part of multiple tests and is counted only once towards the monthly billing cycle. For example, if three tests are running on your website and a visitor becomes part of all three tests in the same month, then the visitor quota consumed is counted as one.
Data Collection and Retention
All your Test data are retained until you have an active paid subscription with VWO. We do not sample or delete data unless specified through settings or actions in an individual test.
Quota Consumption in VWO Testing - Mobile App
The pricing for VWO Testing - Mobile App is primarily based on Visitors consumed in the tests running on your mobile app.
Visitor quota is consumed as and when visitors become part of the tests running on your mobile app. Each visitor can become part of multiple tests and is counted only once towards the monthly billing cycle. For example, if three tests are running on your mobile app and a visitor becomes part of all three tests in the same month, then the visitor quota consumed is counted as one.
Data Collection and Retention
All your Test data are retained until you have an active paid subscription with VWO. We do not sample or delete data unless specified through settings or actions in an individual test.
Quota Consumption in VWO Testing - Server Side
The pricing for VWO Testing - Server Side is primarily based on the number of visitors consumed in the tests running on your platform.
Visitor quota is consumed as and when visitors become part of the tests running on your platform. Each visitor can become part of multiple tests and is counted only once towards the monthly billing cycle. However, the same user ID needs to be passed for the visitor in multiple campaigns to be counted as one.
For example, if three tests are running on your platform and a visitor becomes part of all three tests in the same month, then the visitor quota consumed is counted as one (if the same user ID is passed for that visitor).
Data Collection and Retention
All your Test data are retained until you have an active paid subscription with VWO. We do not sample or delete data unless specified through settings or actions in an individual test.
Quota Consumption in VWO Personalize
The pricing for VWO Personalize is primarily based on visitors consumed in the campaigns running on your website.
Visitor quota is consumed as and when visitors become part of the campaigns running on your website. Each visitor can become part of multiple campaigns and is counted only once towards the monthly billing cycle. For example, if three campaigns are running on your website and a visitor becomes part of all three campaigns in the same month, then the visitor quota consumed is counted as one.
Data Collection and Retention
All your campaign data is retained until you have an active paid subscription with VWO. We do not sample or delete data unless specified through settings or actions in an individual campaign.
Quota Consumption in VWO Insights - Web
In VWO Insights - Web, the pricing is based on the volume of visitors included for Heatmaps, Recordings, Forms, Funnels, Goals.
The visitor quota is exhausted based on a sampled set of visitors. Based on the volume of visitors purchased, we sample visitors uniformly from the traffic coming to your website (or part of the website/pages where VWO tracking code is present) to ensure that you get a representative set across a month. Visitors are counted as unique, which means that once a visitor is sampled, we gather all the data points for Heatmaps, Recordings, Forms, Funnels, Goals for this visitor regardless of how many times they return in that month. To know more about quota consumption, refer to How VWO Sampling Works.
Data Collection and Retention
All VWO Insights data (including Goals, Funnels, Heatmaps, Recordings, and Forms) are retained on a rolling window basis as per your data retention policy. All your Survey data are retained until you have an active paid subscription with VWO. We do not sample or delete data unless specified through settings or actions in an individual survey. To know more about data retention, refer to the VWO Data Retention Policy.
Quota Consumption in VWO Insights - Mobile Recordings
In VWO Insights - Mobile Recordings, the visitor quota is exhausted with the sampled set of visitors. Based on the volume of visitors purchased, VWO randomly samples visitors with a uniform spread across the traffic coming to your mobile application to ensure that you get a representative set for the month.
The consumption is counted for the number of sampled visitors, and all of their sessions are recorded regardless of the number of sessions or the number of entries they make on your mobile application. To know more about visitor sampling, refer to How VWO Sampling Works.
Data Collection and Retention
All VWO mobile recordings are retained on a rolling window basis as per the data retention policy applicable to your plan. All your saved recordings are retained until you have an active paid subscription with any of VWO’s products. To know more about data retention, refer to the VWO Data Retention Policy.
Quota Consumption in VWO Engage
VWO Engage has a subscription-based billing model that charges you based on the number of notification subscribers.
Every paid plan has an upper limit on the number of subscribers that you can send notifications to. Subscriber quota is consumed as and when visitors subscribe to receive notifications from your website. For example, say you have opted for a plan with a maximum of 10,000 subscribers. Here, if more than 10,000 subscribers opt-in for your notifications, VWO only attempts to send a notification to the first 10,000 subscribers. However, you are still allowed to collect subscribers, but they will only get the notifications once you upgrade.
Data Collection and Retention
All your Engage data is retained until you have an active paid subscription with VWO.